The digital guest guide — included, not a separate subscription
Most providers sell the digital guest guide as a standalone tool with its own subscription. At apartmentsite it's a firm part of your website with a booking system: after booking, every guest gets their own page for their stay — with Wi-Fi details, instructions, arrival info and an AI concierge that answers the same recurring questions.
14-day free trial from handover — no credit card. 30-day satisfaction guarantee.
No second subscription, no second tool
Dedicated guest-guide apps cost extra month after month and run alongside your booking management. At apartmentsite the guest portal is included in the subscription from €49 per month — one system, one login, one invoice.
Fewer calls, less repetition
What's the Wi-Fi password? How does the coffee machine work? Where do I park? The guest guide answers these questions before the phone rings — and the AI concierge handles the rest, even on a Sunday evening.
Part of the whole guest journey
Confirmation, pre-arrival info, access code, review request: the automatic emails and the digital guest guide work together — without you having to piece anything together or maintain it twice.
A dedicated stay page for every guest
As soon as a guest books, their personal page is created automatically: booking details, arrival date, Wi-Fi access, directions, house rules and your instructions — for the coffee machine, heating or recycling, say. The guest gets access conveniently via a link in the email; if you like, you can also place the link as a QR code in the property. No app, no account, no password drama. The access code for the property is shared in good time by email and in the portal.
The AI concierge answers the same recurring questions
Every digital guest guide at apartmentsite includes an AI concierge. It knows the information you've stored and answers guests directly in the portal — about Wi-Fi, check-in times, appliances in the property or tips for the area. For you that means: fewer calls during dinner, fewer identical messages, more peace and quiet. Anything the concierge doesn't know reaches you as usual — you always stay in control.
Maintain the content yourself — no developer
A new Wi-Fi password, a changed favourite restaurant, an extra set of instructions for the new dishwasher: you make changes like these yourself in the editor, in minutes and with no technical know-how. Anything you change is instantly visible to upcoming guests. We build your website, guest portal and all, within 48 hours — after that the upkeep is yours, as simple as writing an email.
Multilingual for international guests
Your guests don't all come from one place. The website and guest portal are ready in your guests' languages — German, English, French, Spanish, Italian and Polish. So the guest from Warsaw or Milan also finds the Wi-Fi details and the arrival directions in their own language, without you having to manage the text multiple times. That saves misunderstandings at check-in and unnecessary messages afterwards.
This is what websites with a guest portal look like
Click through real example sites — such as Amelia Residenzen in Vienna, Ferienbahnhof Eifel, Ferienobjekte Sauermann or 3 Pearls. You'll find the clickable demo of the admin area with no sign-up at demo.apartmentsite.at.
How you get your digital guest guide
You don't have to install anything or build anything yourself. The guest guide is created together with your website — in four simple steps.
- 01
Send your links
You send us the links to your listings on Airbnb or Booking.com. That's all we need to get started — we handle the copy, photos and structure.
- 02
Website in 48 hours
We build your finished website with a booking system and guest portal within 48 hours. Your own domain with SSL, hosting and updates are included.
- 03
Add your content
You enter Wi-Fi details, instructions, arrival notes and your recommendations for the area — straight in the editor, with no developer. The AI concierge draws on exactly this content.
- 04
Guests book, the system answers
From the booking on, the guest journey runs automatically: confirmation, pre-arrival info, access code, review request — and the personal stay page for every guest.
Frequently asked questions about the digital guest guide
- What belongs in a digital guest guide?
- A digital guest guide should include Wi-Fi access details, check-in and check-out times, arrival directions, house rules, instructions for appliances like the coffee machine or heating, emergency contacts and your recommendations for restaurants and outings. At apartmentsite the guest's booking details and the property's access code are added automatically.
- How much does a digital guest guide cost?
- At apartmentsite the digital guest guide costs nothing extra — it's part of the guest portal and included in the subscription from €49 per month for one apartment, together with the website, booking system, domain, hosting and automatic emails. Pay annually and you save around two months. Separate guest-guide tools, by contrast, charge a subscription of their own.
- How do guests get access — do they need an app?
- No, your guests don't need an app. After booking, every guest automatically receives a link by email to their personal stay page — it opens in the browser on any phone. If you like, you can also hang the link as a QR code in the property, for the Wi-Fi details and on-site instructions, for example.
- Can I change the content myself?
- Yes, you change all the guest-guide content yourself — in the editor, with no developer and no technical know-how. A new Wi-Fi password, changed check-in times or an extra restaurant tip are done in minutes and instantly visible to upcoming guests.
- Does the guest guide work in several languages?
- Yes, the guest portal, like your whole website, is available in German, English, French, Spanish, Italian and Polish. Your guests see the content in their language — yet you still maintain the information in just one place. That avoids misunderstandings with international guests.
- What is the AI concierge and what can it do?
- The AI concierge is a digital assistant in the guest guide that answers typical guest questions directly — about Wi-Fi, operating the appliances, arrival or recommendations in the area. It uses the information you've stored. The result: noticeably fewer calls and repeated messages. Questions it can't answer still reach you.
- Do I also need a separate guest-guide tool?
- No. At apartmentsite the digital guest guide is built into the website with a booking system — you don't need a second tool, a second subscription or any duplicate data syncing. Booking, automatic emails and the guest guide work together in the same system, and the stay page is created automatically for every guest.
- Does this also work for bookings via Booking.com or Airbnb?
- Your own website is an extra, commission-free channel alongside the platforms. Calendars sync both ways via iCal — a booking there blocks the date here, with protection against double bookings. The automatic guest guide with AI concierge is provided to guests who book directly through your website.
You might also be interested in
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- Everything you getLearn more
Individual features in detail:Automatic guest journey: every email at the right time · Fewer calls: guests help themselves in the guest portal · All guest messages in one place
Guest guide, website and booking system — all from one source
Send us the links to your listings. In 48 hours your website with a guest portal is ready — try it free for 14 days, no credit card, with a 30-day satisfaction guarantee.
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