Terms and conditions

Last updated: 5 May 2026. These terms and conditions apply to all contracts between Studio Apps Sp. z o.o. ("provider") and customers regarding the services offered on apartmentsite.at. Special provisions for consumers (§ 1 KSchG / § 13 BGB) are consolidated in § 13 and prevail over the general provisions.

§ 1 Scope, parties, definitions

(1) Provider: Studio Apps Sp. z o.o., ul. Warszawska 40, lok. 2A, 40-008 Katowice, Poland, KRS 0001226501. Beyond apartmentsite, Studio Apps runs additional projects — see the overview at www.studioapps.pl.

(2) Customer: the natural or legal person concluding a contract with the provider. Business customers act in the exercise of a commercial activity (§ 1 KSchG / § 14 BGB); consumers act primarily for purposes outside their commercial activity (§ 1 KSchG / § 13 BGB).

(3) "Demo" means a non-binding website draft delivered free of charge before contract conclusion. "Subscription" means the ongoing service described at apartmentsite.at/en/pricing; "Add-on" means additionally bookable services (further brands, host management, AI packages).

§ 2 Scope of services

The provider gives subscribers a booking website with a management panel on a subscription basis. Included from the very first apartment: your own domain, online guest payments, calendar sync (iCal) with Airbnb and Booking, language versions, the management panel, hosting, updates and automatic invoices. Optional services (additional brands, host/owner management, AI packages) are billed separately according to the price list; hosting is included (see § 9). The provider may engage qualified third parties.

All packages include access to Style Studio — an interactive color editor with 30 ready-made color versions, a full editor (color tokens, H/L sliders, HEX input) and the option to upload a custom logo (PNG, SVG, JPG up to 200 KB). Version definitions and uploaded logos are stored solely in the customer's browser LocalStorage; the provider neither retains a copy on its servers nor can access these data without the customer's cooperation.

§ 3 Free demo, customer cooperation, licence

(1) After receipt of the form, the provider creates a non-binding demo on a non-public test URL within the timeframe stated in the offer (typically 48-72 hours).

(2) By submitting listing links the customer warrants that they hold the rights or licences to the content and photos published on the platform (Airbnb, Booking, own website).

(3) The customer grants the provider a free, non-exclusive licence to use this material solely to produce the demo and — if a contract is concluded — the final website.

(4) If no order is placed within 14 days of demo delivery, the provider deletes the demo entirely. The customer acquires no rights in the demo.

(5) If the customer breaches paragraph (2), they indemnify the provider against third-party claims (subject to mandatory consumer law).

§ 4 Conclusion of contract

(1) The presentation of packages on apartmentsite.at is an invitation to treat, not a binding offer.

(2) The customer offers to contract by sending a written order (email is sufficient) after receipt of the demo. The contract is concluded upon written confirmation by the provider or commencement of performance.

(3) For online checkout (when activated), a binding consumer offer requires a button labelled "order with obligation to pay" or equivalent (§ 8 FAGG / § 312j(3) BGB).

(4) The contract text is stored by the provider and emailed to the customer. The contract language is German (English translation available for information).

§ 5 Billing periods

(1) The subscription is billed monthly or yearly. With annual prepayment the customer receives a discount of about two monthly fees (approx. 17%).

(2) The tariff depends on the number of apartments and is always published at apartmentsite.at/en/pricing.

(3) Optional services are billed separately according to the price list.

§ 6 Prices, billing, payment

(1) Prices are published at apartmentsite.at/en/pricing (from EUR 49 per month for one apartment, with a decreasing rate per apartment). Studio Apps is exempt from VAT — the prices are final prices without VAT. Once the relevant thresholds are exceeded, Studio Apps will register for VAT and update these terms and the prices accordingly.

(2) The subscription is concluded for an indefinite period with automatic renewal (monthly or yearly). The customer may cancel at any time effective at the end of the current period — with one click in the panel (online cancellation). There is no minimum term.

(3) Payment is made in advance via Stripe. The first payment may require 3-D Secure authentication; subsequent payments are charged automatically.

(4) If a payment fails, the customer receives reminders for 14 days; thereafter the service is suspended.

(5) If the customer cancels during an already-paid period, the service continues until the end of that period; there is no pro-rata refund.

§ 7 Delivery time, force majeure

(1) Delivery times stated in the relevant package description or offer are targets. Binding deadlines require a separate written agreement.

(2) Customer cooperation (§ 3(2)) is a precondition. Delays caused by the customer extend delivery accordingly.

(3) Force majeure (cyber attacks on essential subprocessors, infrastructure outages, official orders) suspends performance during the obstacle.

§ 8 Live demo version before contract

(1) Before any paid contract is concluded, the customer receives within 48 hours of submitting the listing links a live demo version at a test address. Only after the customer accepts the demo does the paid contract for the final website take effect.

(2) Beyond the statutory consumer right of withdrawal (§ 13), the provider grants a 30-day satisfaction guarantee: within 30 days of activation the customer may cancel and receive a refund. Statutory warranty rights and the consumer right of withdrawal remain unaffected.

(3) If, after the 14-day free trial, the customer does not activate a subscription, the website is taken offline and the data deleted after 90 days.

§ 9 Hosting

(1) Hosting, updates and security are included in the subscription. There is no separate hosting fee and no separate hosting contract.

(2) Cancelling the subscription (§ 6) also ends hosting — at any time, effective at the end of the current period, via the panel or by email to info@apartmentsite.at.

(3) On termination the provider supplies a website export (source code, static content, booking-inquiry database dump) within 14 days.

(4) Availability target: 99.5% p.a. Planned maintenance announced ≥24h in advance is excluded.

§ 10 Usage rights

(1) Upon full payment of the setup fee the customer obtains a worldwide, non-exclusive, perpetual usage right to the individualised code and design.

(2) Excluded: provider's template system, third-party open-source libraries, and materials supplied by the customer.

(3) Source code on request via Git repo or ZIP archive.

(4) Before full payment all rights remain with the provider. Unauthorised use of delivered code triggers liquidated damages equal to the setup fee.

§ 11 End-user data — data processing agreement

(1) Where the provider processes booking-inquiry data on behalf of the customer, the parties conclude a data processing agreement under Art. 28 GDPR. Standard DPA: apartmentsite.at/en/dpa.

(2) The customer is the controller for its visitors' data and ensures its own privacy policy describes this processing.

(3) A model privacy policy is available on request.

§ 12 Reference use (portfolio)

(1) The website created by the provider is publicly accessible. As part of the service model, the provider is entitled to name and display the customer's finished website — including a screenshot and a link — as well as to name the customer (company, city, "short-term rental" industry) as a reference in the "Realisierungen" on its website, in presentations and on social media.

(2) The customer may object to this reference use at any time in text form (e.g. e-mail to privacy@apartmentsite.at). Following an objection, the provider removes the reference from the materials it controls within 30 days. Materials already transmitted to third parties or shared on social media remain unaffected by the objection; there is no obligation to retrieve them.

(3) Any further use (the customer's own photos that are not part of the website, a detailed case study) takes place only with the customer's separate consent.

(4) Insofar as the reference use involves the processing of personal data, this is based on the provider's legitimate interest in presenting the results of its work (Art. 6(1)(f) GDPR); the right to object under para. 2 corresponds to Art. 21 GDPR.

§ 13 Special provisions for consumers

(1) Right of withdrawal. Consumers have a 14-day right of withdrawal under § 11 FAGG (Austria) / § 312g together with § 355 BGB (Germany). See withdrawal instructions with model form.

(2) Early loss. If the provider, with the consumer's express consent, begins performance before expiry of the withdrawal period and the consumer confirms loss of withdrawal upon full performance, the right of withdrawal expires upon full performance (§ 18 FAGG / § 356(4) BGB).

(3) Pro-rata compensation. If the consumer requested early commencement and then validly withdraws, they owe pro-rata compensation for services already rendered (§ 16 FAGG / § 357(8) BGB).

(4) Applicable law and jurisdiction. The law of the consumer's habitual residence applies (Art. 6(2) Rome I). Consumers may sue the provider only at their general jurisdiction and are sued by the provider only there (Art. 18 Brussels Ia / § 14 KSchG).

(5) Order button. For paid online orders the button is labelled "order with obligation to pay" or equivalent (§ 8 FAGG / § 312j(3) BGB).

(6) Statutory warranty rights remain unaffected.

(7) EU dispute resolution platform: ec.europa.eu/consumers/odr. We do not participate in consumer arbitration.

§ 14 Warranty

Statutory warranty applies. Provider has the right to cure (repair or replacement). Defects must be reported promptly; § 377 UGB applies vis-à-vis businesses.

§ 15 Limitation of liability

(1) Towards businesses: unlimited liability only for intent and gross negligence. For slight negligence, liability is limited to breach of essential obligations and capped at the contract value.

(2) Liability for life, body, health and Product Liability Act unaffected. Mandatory consumer law unaffected.

(3) Liability for data loss only insofar as damage occurs despite proper backup by the customer.

§ 16 Confidentiality

Both parties keep confidential information strictly confidential and use it only for contract purposes — for 3 years after contract end. Public information excluded.

§ 17 Changes to these T&C

(1) Changes are possible to close gaps, comply with new legal/technical requirements or adapt services without unreasonable disadvantage.

(2) Notified at least 6 weeks before effect. No objection within the period = deemed acceptance (notice expressly states this).

(3) For material changes consumers may terminate with immediate effect.

§ 18 Applicable law and jurisdiction

(1) Polish law applies (excluding CISG), subject to mandatory consumer protection of the consumer's habitual residence (Art. 6(2) Rome I).

(2) For business customers exclusive jurisdiction is the provider's seat (Katowice).

(3) For consumers § 13(4) applies.

(4) ODR platform: ec.europa.eu/consumers/odr.

§ 19 Final provisions

(1) Severability: invalid provisions do not affect the rest. Replacement: the statutory rule, or vis-à-vis businesses, an effective rule closest to the economic purpose.

(2) Amendments require text form.