Cancellation rules under your control
When a guest cancels, it often kicks off the most uncomfortable conversation in a host’s day: who gets how much back — and is that written down anywhere? On your own website, you set the rules yourself, and the guest confirms them before booking.
Ready-made policies to choose from
Flexible, moderate or strict — three proven templates you adopt with one click. You never have to invent cancellation terms from scratch.
Your own refund tiers, if you prefer
If no template fits, you define your own tiers: for example, a full refund up to 30 days before arrival, then stepped down after that. The rules adapt to your business — not the other way round.
The guest sees everything before booking
Your cancellation terms appear in black and white in the booking flow. Whoever books has seen and accepted them — which takes the ground out from under later arguments.
A clear position when someone cancels
If a guest cancels, it is immediately clear which tier applies and what amount is to be refunded. You decide by rules both sides knew — not by gut feeling.
From template to binding rule — in three steps.
- 01
Choose a policy or build your own
You adopt one of the ready-made templates — flexible, moderate, strict — or define your own refund tiers.
- 02
The guest confirms at booking
The terms are displayed in the booking flow. The guest only books after they have seen them.
- 03
If they cancel, the tier applies
The system shows you what refund is due under your rules — transparent for you and the guest alike.
FAQ
- What ready-made policies are there?
- Three templates: flexible, moderate and strict. Flexible is guest-friendly and lowers the barrier to booking, strict protects your occupancy in high season, and moderate sits in between. You choose with one click — and if none of the three fits, you build your own refund tiers that match your apartment exactly.
- Can I also define my own refund tiers?
- Yes. You decide yourself until when a guest can cancel free of charge and how much is refunded after that — for example, stepped by the number of days before arrival. That way you map your own practice instead of putting up with someone else’s template. Everything is changed in the editor, no developer needed.
- Do my rules also apply to bookings via Booking.com or Airbnb?
- No — the platforms have their own cancellation terms, and that stays as it is. Your rules apply to direct bookings through your own website, the additional, commission-free channel alongside the platforms. There, you alone decide how lenient or strict cancellations can be.
- What happens if I change the rules later?
- You can adjust your cancellation terms at any time — say, stricter tiers for high season. What counts for guests is what they saw and confirmed when they booked; new rules apply to new bookings. So you stay flexible without pulling the rug out from under existing guests.
Try it in the demo and see how your cancellation rules appear in the booking flow.