All guest messages in one place
One question by email, one in a platform inbox, one jotted down from a phone call — and before check-in you no longer know what you promised to whom. In the apartmentsite.at panel, every conversation hangs right on the booking it belongs to. You open the reservation and see the whole thread at once — no searching through three inboxes.
Every message on the right booking
Conversations are firmly linked to the reservation. You see the name, apartment, arrival and departure dates and the complete message history at a glance. Nothing falls between inboxes.
AI reply suggestions when you’re in a hurry
The guest asks about parking or check-in time? The system suggests a fitting reply. You skim it, tweak a word if needed and send — instead of typing the same thing for the tenth time.
Fewer calls, fewer interruptions
Many routine questions are already answered by the guest area with its AI concierge. What remains lands neatly in the panel — and you reply when it suits you, not when the phone rings.
The whole team on the same page
Whoever has access to the booking also sees the conversation. Your weekend stand-in doesn’t have to guess what the guest was promised — they simply read it.
Here is how you work with messages in the panel — step by step.
- 01
Open the booking
You click a reservation in the calendar or the booking list. The message thread with that guest sits right alongside.
- 02
Pick a reply or write your own
For standard questions, you take the AI suggestion and adjust it. For special requests, you write freely as usual.
- 03
Send and tick it off
The reply goes out, and the conversation stays documented on the booking. On that guest’s next stay, you are instantly back up to speed.
FAQ
- Does the guest have to install an app?
- No, the guest needs no app. They write quite normally — via the guest area of your website, for instance — and you see everything bundled in the panel. For the guest it feels like an ordinary message; for you it is an orderly thread on the right booking.
- Does the AI send replies automatically?
- No, you keep control. The AI makes a suggestion that you review, adjust and send yourself. Routine questions in the guest area are indeed answered directly by the AI concierge — but with your personal messages, it is always you who decides what goes out.
- Does this replace messaging on Booking.com or Airbnb?
- No, the platforms stay exactly as they are — they are your partners and keep their own inboxes. The panel bundles the communication around bookings made via your own website. So for your commission-free channel, you get the same convenience as on the platforms.
- Can I try this before signing up?
- Yes, any time and without registration. In the clickable demo panel at demo.apartmentsite.at you can see messages, bookings and the calendar with sample data. After handover of your finished website, you additionally test free for 14 days — no credit card.
See for yourself how tidy guest communication can be — in the demo, no sign-up at all.