Reviews that build trust
Guests book where other guests have already slept well. On your own website, those voices are often missing — and that costs you direct bookings. apartmentsite collects reviews automatically and shows them exactly where decisions are made: right on the apartment page.
Automatic review request
After every stay, your guest automatically receives a friendly email asking for a review. You don’t have to remember anything — the request is part of the automatic email journey that accompanies every booking.
Reviews right on the apartment page
Your guests’ voices don’t hide on some subpage — they appear right next to the apartment in question. Anyone weighing up a booking reads, right there, how other guests liked it.
Your reply as the host
You can reply to every review — say thank you, add context, clear up a misunderstanding. Prospective guests then see not just other guests’ opinions, but also how personal you are as a host.
Trust for the direct booking
On the platforms, guests have long been used to reviews. When your own website offers the same trust, there are fewer reasons to hesitate — and more bookings through your own, commission-free channel alongside the platforms.
Here’s how a review comes about — without you having to do a thing.
- 01
The guest checks out
After the stay, the system automatically sends the guest an email — in their language, asking for a short review.
- 02
The guest reviews
The guest leaves a rating and writes a few sentences. It only takes a few minutes and works on a phone too.
- 03
You review and reply
You see the new review in your admin area, can reply as the host — and the review appears next to the apartment on your website.
FAQ
- Do I have to send the review requests myself?
- No, the system sends them automatically. The review request is part of the automatic guest emails: booking confirmation, pre-arrival message, access code and, after the stay, the review request. You don’t have to remember anything or dig out email addresses — every guest is asked at just the right moment.
- Can I reply to reviews?
- Yes, you can publish a reply as the host to every review. That works twice over: the guest feels taken seriously, and future prospects see there’s a real person behind the apartment who cares. Especially with critical remarks, a calm, factual reply says more than any marketing claim.
- What happens to my reviews on Booking.com and Airbnb?
- They stay where they are — the platforms are and remain important partners and booking channels. The reviews on your own website come on top: guests who book directly with you leave their voice directly with you. Step by step, your website builds trust of its own.
- How quickly is the feature ready to use?
- Right away, with your website. You send us the links to your listings, and within 48 hours your site is up — review requests and review display included. After that, you have 14 days to test everything free, no credit card needed, plus a 30-day satisfaction guarantee from activation.
See in the clickable demo how reviews work on the apartment page — no registration needed.