Automatic guest journey: every email at the right time
Write the confirmation, send arrival info, remember the access code, ask for a review afterwards — all over again with every guest. The automatic guest journey from apartmentsite takes over this whole chain: every message goes out at the right moment, without you having to think about it.
Nothing gets forgotten anymore
The chain runs like clockwork: confirmation after booking, info email before arrival, access code in time for check-in, review request after departure. Even in hectic weeks, every guest gets every message.
In the guest’s language
The templates come in multiple languages and the guest receives each message in their own. An Italian guest reads their arrival email in Italian — without you translating or maintaining two versions.
Self-sufficient arrivals
The access code reaches the guest automatically before check-in. Nobody waits for a key handover, nobody calls in the evening because the door instructions are missing. With late arrivals especially, that is a difference you feel.
More reviews, more bookings
The friendly review request goes out automatically after departure — exactly when the stay is still fresh in the guest’s mind. Hosts who ask systematically collect more reviews than those who leave it to chance.
Three steps, and the guest journey runs by itself from then on.
- 01
Review the templates
Ready-made, multilingual templates are prepared. You check the texts and adjust what is specific to your place — parking notes, say, or the way to the apartment.
- 02
A booking starts the chain
With every booking via your website, the journey begins automatically: the system knows the arrival and departure dates and schedules every message to fit.
- 03
You just watch it run
Confirmation, arrival email, access code, review request — everything goes out without your involvement. You only step in when you have something special to share.
FAQ
- Can I edit the email texts myself?
- Yes, the templates are your starting point, not a straitjacket. You change texts right in the panel, no developer needed — your own greeting, parking notes, tips for the neighbourhood. The structure of the chain stays intact, so every message still reaches the guest at the right moment.
- Which languages are supported?
- Your website comes in German, English, Polish and Italian, and the guest messages follow the guest’s language. If an English-speaking guest books, they receive the confirmation, arrival email and review request in English. You do not maintain separate versions by hand — the system takes care of that.
- When exactly does the system send the access code?
- In good time before arrival, so the guest has everything they need at check-in. The system knows the arrival date from the booking and schedules the message accordingly. If the date changes, the sending shifts with it — you do not have to retrigger anything or keep it in mind.
- Does the guest journey also work for platform bookings?
- The automatic chain is built for direct bookings via your own website — that is where the system knows the guest’s email address. Platform bookings appear in your calendar via iCal sync; communication there continues through the platform as usual. The two complement each other: the platforms bring reach, your website the direct line.
Experience the automatic guest journey in the clickable demo — no registration, no credit card.