Fewer calls: guests help themselves in the guest portal
“What’s the WiFi password?”, “How does the coffee machine work?”, “Where do I park?” — the same questions, often in the evening or at the weekend. With apartmentsite, every guest gets their own portal page after booking, where the answers are already waiting. And for everything else, there is the AI concierge.
All the info in one place
Stay details, WiFi access, appliance instructions, check-in notes, your tips for the area — the guest finds everything on their personal page. No paper chaos in the apartment, no lost PDF attachments.
An AI chat answers questions
The AI concierge knows your apartment and the surroundings and answers around the clock in the guest’s language. The heating question at 10 pm goes to the chat — not to your phone.
Your evening stays your evening
Most guest calls are about things that, written down once, are answered forever. Once that knowledge moves into the portal, your phone rings noticeably less — on Sundays too.
Host quality that stands out
A guest who finds everything straight away arrives more relaxed and reviews better. The portal feels like the digital concierge of a good hotel — with you, it is simply included in the subscription from €49 per month.
From completed booking to personal guest page — here is how it works.
- 01
You fill the portal once
WiFi, instructions, check-in notes, your favourite tips for the area — entered once in the panel, no developer needed.
- 02
The guest receives their access
After booking, the guest automatically gets the link to their own portal page with all the details of their stay.
- 03
The AI concierge takes over
Questions about the apartment or the area are answered by the chat instantly — day and night, in the guest’s language.
FAQ
- How does the AI chat know what to answer?
- From the information you store in the panel: amenities, instructions, house rules, notes about the area. The chat draws on your knowledge of your apartment and adds general questions about the area. The more completely you fill the portal, the better the answers — and the less often your phone rings.
- What happens when the chat can’t answer a question?
- Then the direct line to you naturally stays open — the guest reaches you just as before. The portal is meant to absorb routine questions, not replace contact. In practice, most enquiries concern WiFi, appliances and arrival: precisely the topics the portal and the chat cover reliably.
- In which languages does the guest portal work?
- The portal and the AI concierge answer in the guest’s language — the website itself comes in German, English, Polish and Italian. A guest from Milan asks their question in Italian and gets the answer in Italian. You maintain your content only once, in your own language.
- Does the guest portal with AI chat cost extra?
- No, it is part of the subscription from €49 per month — like hosting, a domain with SSL, online payments and the automatic guest emails. There are no locked modules. You try everything free for 14 days with no credit card; in the clickable demo you can see the portal even earlier, no registration at all.
Open the guest portal in the clickable demo and ask the AI concierge a question yourself.